Training

Our trainers have been Credit Controllers, so they can coach your team to achieve better results, using techniques that have been proven to work.

Courses are customised for your business and can be created from modules that you select. To discuss, your company’s requirements and to obtain a quote, please call Stephen Hofmann, MD, or click on the link below to send an email enquiry.

Telephone Techniques

A friendly and positive approach when dealing with a debtors’ ledger that will improve your collections and maintain your clients’ custom. The Credit Control Co. Ltd, out of which Credit Recruitment was formed, has found this vital to our success in the Credit Industry.

One of the most important aspects of credit control and management is the method used when contacting your clients. Our Telephone Techniques Training programme will help motivate and instil confidence from which your employees and company will both benefit.

We offer a supply of full course notes which include tips and improvements to all facets of the credit control role - from the New Account Application form, right through to the Collection of Payment.

Our course is available either on a one-on-one basis or a group consultation. Either way, it involves two half days and we guarantee our technique with follow up consultation if required. We do not end the programme until we have sat with each participant and demonstrated our approach successfully and confidently. 

Course fees

Our training is practical and provides skills that can be applied immediately. During the training sessions, opportunities can be provided for our trainer and/or your team member/s to put the skills into practise as they are being taught. Our aim is that the resulting collections offset the course fees.

• We practise what we teach and allow your team to practise also.
• We are confident of the results we can achieve.
• We customise courses to fit your company’s specific needs.
• Course fees are structured according to your company’s specific needs.

To find out more or to obtain a quote

Please call Stephen Hofmann on the number below or click here to email your query. 

Counting on Credit Control

 The training can be conducted on-site at your offices over two sessions, each of four (4) hours duration. There are numerous benefits to be gained in selecting our company to provide this instruction.

Prior to training, your manager and team member/s are invited to complete a ‘Training Gap Analysis’ which identifies the areas of greatest need. The session will be conducted one-to-one (or one-to-two), so as to provide a non-threatening environment and in order to maximise each individual’s participation.

1. Training is customised according to the training needs identified.
2. ‘Homework’ practice will be provided to enable participants to refine techniques.
3. The sessions will be fun.
4. The second session allows for reinforcement of the skills.

Course fees

Our training is practical and provides skills that can be applied immediately. During the training sessions, opportunities can be provided for our trainer and/or your team member/s to put the skills into practise as they are being taught. Our aim is that the resulting collections offset the course fees.

• We practise what we teach and allow your team to practise also.
• We are confident of the results we can achieve.
• We customise courses to fit your company’s specific needs.
• Course fees are structured according to your company’s specific needs.

To find out more or to obtain a quote

Please call Stephen Hofmann on the number below or click here to email your query.